Customer Service
Welcome to toys.e7cod.com’s Customer Service page. We are dedicated to providing our customers with the best possible experience, from the moment you visit our website to long after your purchase has been delivered. We understand that sometimes things don’t go as planned, and we are here to help you with any questions or concerns you may have.
Below, you will find information on our policies, frequently asked questions, and how to contact our customer service team.
Returns and Exchanges: We want you to be completely satisfied with your purchase, but we understand that sometimes a product may not meet your expectations. If you need to return or exchange an item, please read our return policy below:
- You may return or exchange any item within 30 days of the purchase date.
- The item must be in its original condition and packaging, and must not have been used or damaged in any way.
- Shipping and handling fees are non-refundable.
- To initiate a return or exchange, please contact our customer service team.
Order Status: You can check the status of your order at any time by logging into your account on our website. If you have any questions about your order, please contact our customer service team.
Shipping: We offer free standard shipping on all orders within the United States. For international orders, shipping fees will vary based on the destination and the weight of the package.
FAQs: Q: How long does it take for my order to arrive? A: Orders are typically processed and shipped within 1-2 business days, and delivery times vary based on your location. You can track your order on our website once it has been shipped.
Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping for an additional fee. Please contact our customer service team for more information.
Q: What forms of payment do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Do you offer gift cards? A: Yes, we offer electronic gift cards. You can purchase them on our website and send them to the recipient’s email address.
Contact Us: If you have any questions or concerns, please don’t hesitate to contact our customer service team. You can reach us by phone, email, or live chat. Our business hours are Monday through Friday, 9am to 5pm EST.
Phone: +44 07856493608 Email: info@e7-online.com
Thank you for choosing toys.e7cod.com. We appreciate your business and look forward to serving you.